Agency (In-House): Comcast Product & Design

Role: Executive Creative Director, Principal UX

UX Problem Statement: Concept and design a new
hi-def cross-platform telecommunications (video, audio and instant message) product in partnership with Skype for Comcast from a 360 perspective. Help users connect with friends and family—effortlessly—while watching TV.

Early deliverables include TVUI and mobile workin

UX Solution: Responsibility:
- Drive concept and experience design, for all TV UI needs and collaborate with multiple teams and/or partners internal and/or world wide as necessary.

- Drive experience design for all hardware components including camera, remote and box.

- Drive working TV and mobile demo and press book for NCTA conference.

- Drive varying user experience research needs—and collaborate with multiple research teams and partners as necessary.

- Drive retail grade packaging program—and ensure aspirational user experience needs are met.

- Establish and lead cross-platform iconography unification (glyph, skin and all states) for all icon/indicator needs.

- Ensure cross-team collaboration and communication within
the Comcast Product & Design team related to any new or evolved standard.

- Ensure a multi-generational audience needs are met including ease of use, simple self-install and swift connection to friends/family.

Featured to the right: Samples of mobile UI NCTA demo screens ((signed-in, address book, text message and connected video). Click to view TV UI demo concept flats.

demo reel | gigaom.com article | video interview

All designs/images/language were for the NCTA demo—and do not represent the final product.

UX resources and credit include multiple UX extension teams— including inside/outside FTE, contractors, specialistsand agencies (frog, Code & Theory, Method, DagTag and MelLim).

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